Toyota Operations Management Paper - 2072 Words

Quality Control Management Kristi Goddard Capella University MBA6022 – Strategic Operations Management Sunday, March 17, 2012 1205 Sumac Circle Zebulon, NC 27597 Telephone: (919) 880-9037 Email: kgoddard1@capellauniversity.edu Instructor: Dr. Gary Reinke Abstract The overlying mission of The Toyota Motor Corporation is to develop and provide innovative, safe and outstanding high quality products and services that meet a wide variety of customers demands to enrich the lives of people around the world (TMC, 2006). In order to ensure that each and every segment of TMC excels in this mission, a number of principles and philosophies have been outlined in order to meet the corporation objectives in the most beneficial manner,†¦show more content†¦One key point is that Toyota did not stress its production system beyond its capabilities, but rather it was a failure of management, letting its 15% global market share target overshadow its traditional priorities. Desired Outcome The desired outcome of the Toyota crisis is that not only does Toyota manage to regain the trust, loyalty, respect and reputation of the masses, but that they exceed their own, their customers and their investors expectation. The dream would be that Toyota out perform all other automobile makers. Ultimately the goals or desire would be that Toyota experiences the fewest recalls of any of the leading automobile manufacturers and offer a product that is safe and effective. The company will need to spearhead reforms to further instill the company’s operations throughout the world with a customer perspective. Newly appointed quality officers will represent concerns of customers; while representatives from the TMC’s business operations will be present for global committee member meetings. Having a TMC representative present at the global committee member meeting and the regional quality committee member meetings will spearhead comprehensive improvements to the companyâ €™s operations; thereby promoting the strengthening of global quality improvement activities. Safety executives will need to participate in recalls and other safety decision making on a global basis. The goal is to form an optimal andShow MoreRelatedToyota Process Identification and Improvement1239 Words   |  5 PagesProcess improve Toyota Process Improvement Abstract This paper will address the identification of processed used by Toyota Corporation during the accelerator crisis. It will identify the process used and the core problems with the process. In part A of the paper the paper addresses the issues that began with sticky gas pedals, floor mats, and pedal entrapment and braking issues on some models of Toyotas vehicles. The quality of the vehicle was the issue. 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